This Privacy Policy outlines how we collect, use and share personal data of people who use or are connected to our services, are interested in VIPB.IO or its services, or to whom we wish to market our services. This Privacy Policy also provides you with information on your rights as a data subject and how to reach us if you have any questions.
This Privacy Policy does not apply to the practices of other businesses that VIPB.IO does not own or control, including other companies’ websites, services and applications (“Third Party Services”) that you can access through the Services or to individuals that VIPB.IO does not manage or employ. We encourage you to review the privacy policies of any Third Party Services you access or use. Please note that we cannot take responsibility for the content or privacy policies of Third Party Services, and any third party policies linked to this Privacy Policy are strictly for informational purposes only.
Please note that our privacy practices are subject to the applicable laws of the regions in which we operate.  
ACCESSIBILITY: IF YOU ARE HAVING ANY TROUBLE ACCESSING THIS PRIVACY POLICY, PLEASE CONTACT US AT HELP@VIPB.IO.

Contact Information

This Privacy Policy describes the policies and procedures of VIPB.IO, for the collection, use, and disclosure of personal data about you for which either of us act as the data controller, or for which we act as joint controllers, in accordance with the European Data Protection Regulation (“GDPR”) and other applicable laws.
If you have any questions or concerns regarding privacy when using the Services of VIPB.IO wish to use your rights, such as to object to the processing or have your personal data removed, please send us a detailed message to: help@VIPB.IO. We will make every effort to resolve your concerns. Please also see “Rights of Data Subjects” for more detailed information on your rights as the data subject.

VIPB.IO Group Services

VIPB.IO Services VIPB.IO collects personal data about you from the following sources, as described in this Privacy Policy, when you (i) register for the Site and the Services, through your user account with VIPB.IO, including registering through a third-party service (your “Account”); (ii) use the Services; or (iii) view or interact with a VIPB.IO link, QR Code, Link in Bio or other VIPB.IO Product (either our VIPB.IO links or one of our branded domains) on a third-party website. We collect the following types of information from you, some of which might be considered personal data under applicable law:

When You Register for a VIPB.IO Account

When you create an Account, we collect the personal data from you, such as your name, phone number, company name, industry, job title, company size, email address, phone number and sign-in information. If you create an Account using your login information from a third-party account, such as Google, Facebook, Apple, or Twitter, we will access and collect the personal data about you that the third-party account provides (which is based on your privacy settings with the third-party account), so that you can log into your Account with us. We use your contact information to send you information about our Services and communicate with you about your Account, your activities on our Site and Services and policy changes. You may unsubscribe from receiving certain types of these messages through your Account settings, although VIPB.IO reserves the right to contact you when we believe it is necessary, such as for administrative and account management purposes.
We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
You have the opportunity to add sub-users to your Account. If you create a sub-user, the following personal data of the sub-user will be processed: Name, email address, IP address of the user’s device, date and time of sub-user creation, login information, employer, phone number.
Some features of the Services allow registered users to provide their own content to the Services, such as written descriptions of URLs, comments, images and video. Unless you request deletion of your personal data as described in this Privacy Policy, all content submitted by you to the Services may be retained by VIPB.IO, even after you terminate your Account and may continue to be shared by third parties, as described in this Privacy Policy.

When You Create a VIPB.IO Link, QR code or Link in Bio (collectively “VIPB.IO Products”)

One feature of the Services is the ability to create shortened uniform resource locators (URLs) of websites, QR codes linking to a URL, or a Link in Bio linking to a URL (“VIPB.IO Products”). When you create a shortened link, QR code, Link in Bio or other VIPB.IO product, VIPB.IO collects and stores both the original URL and any shortened URL and, if you are logged in to your Account, we will associate that information with your Account. VIPB.IO also collects and stores your IP address, your geolocation data (which we derive from your IP address), the time and date on which you shortened the original URL and/or created the VIPB.IO Product, and if you share a VIPB.IO Product on a social networking platform, the name of the platform and your username on that platform.

When You Interact With a VIPB.IO Product

VIPB.IO automatically collects personal data about the interaction (such as clicks or views) with every VIPB.IO Product created through the Services (either our VIPB.IO links or one of our branded domains) on a third-party website. This information includes, but is not limited to: (i) the IP address and location derived from the IP address; (ii) internet or other electronic network activity information like the referring websites or services; (iii) the time and date of each access; (iv) device settings, such as browser type, operating system, and language; and (v) cookies, as described in our cookie policy, and mobile advertising identifiers. As described in this Privacy Policy, we use this personal data to provide the Services, to understand and analyze how our Services are used and to identify trends, and to detect, deter and prevent malicious, fraudulent or unlawful activity. Please see the “Information We Share” section below for a description of how we may share information we collect when you create, view or interact with VIPB.IO Products.

Usage Across Devices

We use the information we collect to make inferences that a unique individual has created or interacted with VIPB.IO links, QR codes or Links in Bio on different devices so that we can detect, deter and prevent malicious, fraudulent or unlawful activity and analyze how users use our Services. For example, if you created a VIPB.IO Product on a computer connected to your residential WiFi network, and you soon thereafter clicked on a VIPB.IO Product on a mobile device connected to the same WiFi network, we may infer that a single individual created and clicked on the VIPB.IO Product because both events were associated with the same IP address in the same time period.

Other Uses

We also may use personal data to pursue legitimate interests, such as direct marketing, research (including marketing research), network and information security, prevention of fraudulent, malicious and unlawful activities, or any other purpose, as disclosed to you at the time you provide personal data or we contact you for the first time.

Information We Share

The Services are designed to help you share information with others. The following categories of personal data generated through your use of the Services are shared publicly, within VIPB.IO and with the following categories of third parties for the business purposes described below.

VIPB.IO Group Companies – Personal data related to your Account and possible subscriptions for Services of VIPB.IO Europe will be shared within VIPB.IO to be used for our joint purposes as described under “Data Sharing and Joint Processing within VIPB.IO”. Please note that if you hold a VIPB.IO Account(s) and/or use VIPB.IO Services managed by us or other VIPB.IO entities, such personal data is combined with personal data collected in connection with VIPB.IO Services. Sharing and combining the personal data is based on VIPB.IO’s legitimate interests in finding synergies generated from performing, planning, and developing business in group level, and in promoting sales by cross and up-selling complementary products of group companies.

VIPB.IO Products You Create – Much of your activity on and through the Services is public by default. For example, when you create a VIPB.IO Product, the original URLs you have shortened and the corresponding VIPB.IO Product are publicly available, including the possibly included personal data.

Account Information – Where permitted by law, if you register a VIPB.IO Account with an email address on a domain owned by an organization, (for example, an employer or educational institution where you have an email account), we may share your email address and information about your Account, such as the number of links you have created, with that organization to explore the organization’s interest in creating or managing an enterprise account or for related purposes.

Customer Support – We use various tools for communication and to provide you with customer support. To use customer support, you must provide at least one valid email address. This data processing can include the following data: Name, email address, contract information, job title, employer, customer ID, payment information, communication data. Data is processed to provide the services, offer customer support, communication with interested persons, responding to inquiries and customer relationship management. If the purpose of the contact is to conclude a contract or if you already have an account then we retain your information as needed to verify and provide you access to the services. The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, to the extent further storage is not permitted or required by law. Personal data collection in connection with customer support will be shared within VIPB.IO to be used for our joint purposes as described under “Data Sharing and Joint Processing within VIPB.IO.“

Email Verification – We use an email verification service. The email address of a user is processed for the purpose of verification and to filter invalid and spam email addresses/domains. All email addresses which are provided to the verification service by us are automatically deleted after the verification process.

Email Marketing – For some services, we use email marketing providers to send transactional emails. When you register for our services, the data you enter during registration is transferred to our email marketing provider. This enables us to send you relevant emails, e.g. to confirm your registration or unsubscribe from our services. Further personal data may be stored and evaluated as a result, especially the user’s activity (in particular which pages have been visited and which elements have been clicked on) and device and browser information (in particular the IP address and operating system). For this purpose, your data will also be stored by our email marketing provider. Your data will not be passed on to third parties for the purpose of sending mails within the scope of using our services, nor will the vendor obtain the right to pass on your data.
Information You Elect to Share – When creating a VIPB.IO Product, you can share that VIPB.IO Product through Third Party Services. Any information that you elect to distribute through Third Party Services, such as a social network post you create, may then become accessible to users of those services. You can also access other Third Party Services through the Services, for example by clicking on links in the Statistics page for a VIPB.IO Product. We recommend that you review the terms of services and privacy policies of such Third Party Services that you access through the Services since VIPB.IO does not control and is not responsible for the privacy practices of these Third Party Services.

Information Shared with Service Providers – We may employ and contract with third parties to perform certain tasks on our behalf and under our direction (our “Service Providers”). We may need to share information about you with our Service Providers in order to fulfill certain business purposes, like providing our product with research and analytics on user behavior and providing advertising products and services to users, processing payments, and providing email marketing and support services. Our agreements with these Service Providers authorize them to use your information only as necessary to provide services to us. Transfers to subsequent third parties are covered by our agreements with our service providers.

Payment Processing – For the transmission and verification of purchases, the data processed include bank account details, billing/shipping address, card expiration date, customer name, CVC code, date/time/amount of transaction, device ID, email address, IP address/location, customer ID, payment card details, tax ID/status, unique customer identifier. We share your data in these cases to allow the payment processing services necessary to process the payments for your account.

Service Optimization – We use a variety of third party vendors in order to optimize our service. Vendors are used to evaluate the flow of visitors to our online offerings and may include behavior, interests or demographic information about visitors as pseudonymous values. With the help of these analyses, we can recognize, for example, which online offer, content or functions of our products are most frequently used or invite re-use. Likewise, we can understand which areas need optimization. Software may be used for analyzing and optimizing online offerings based on feedback functions and pseudonymously performed measurements and analyses of user behavior. In addition to web analytics, we may also use testing procedures, for example, to test and optimize different versions of our online offering or its components.
This processing may include IP address, random unique identifiers, experiment and event data associated with these identifiers (such as device type, variation and experiment IDs, browser and OS version and elements of the site being tested), device screen resolution, device type (unique device identifiers), operating system, browser type, geographic location (country only), preferred language, mouse events (movements, location and clicks), referring URL and domain, pages visited, date and time when website pages were accessed. The legal basis for the processing of personal data is the user’s given consent. In certain cases, your data will be processed on the basis of our legitimate interests of providing efficient, economical and recipient-friendly services and the improvement of our service.

Single Sign On – For some services, we allow users to elect to use single sign on services such as Google OAuth. Single Sign on Services allow users to log in to other online presences with their profile without having to create separate accounts.

Tax and Legal – Your personal data may be transferred to third parties for tax and legal reasons. Possible recipients are professionals (e.g. lawyers, tax consultants and auditors). In addition, data may be transferred to authorities (e.g. tax authorities) for tax and legal reasons. Such data transfer only takes place to recipients who are legally bound to secrecy.
The data may include the email address, IP address of the user’s device, date and time of registration, login information, address, contract information, payment information.
We have a legitimate interest in sharing personal data with professional consultants and auditors for the purpose of appropriate tax and legal consultation, and in some cases we are legally required to share this data.

Trust & Safety Compliance – We may share certain VIPB.IO links, QR Codes, Link in Bio and/or related URLs, and the data collected when you create or interact with a VIPB.IO Product to help detect, deter and prevent malicious, fraudulent or unlawful activity.

With Your Consent – We will share information about you when you direct or otherwise instruct us to do so, such as when you share QR Codes or content with others through the Services, if you intentionally use or direct us or the Services to interact with third parties, or if we notify you that the information you provide will be shared in a particular manner and you provide such information (like sharing/posting it with a third-party Service).
The legal basis for processing of customer data for the Services and related communications is that the processing is necessary for performance of the requested service and management of the customer relationship subject to VIPB.IO Terms of Service. The legal basis for other communications with the customer, such as marketing, is our legitimate interests to promote sales and increase awareness of VIPB.IO Services, and communicate with our interest groups. Where such communications require consent, for example if we wish to market via email our Services to a new customer who is a natural person in the EU, the legal basis is your consent. The legal basis for improving, monitoring and analyzing the Services, and to prevent malicious, fraudulent or unlawful activity is our legitimate interests to ensure security and lawfulness of our Services, including protecting data of our customers and users, and preventing unauthorized or wrongful use.
This personal data is used to authenticate users to allow access to VIPB.IO’s Services, to identify users to provide customer support, and store events and log information about your use of the Services for purposes of audit in case of a security or other incident to have a trail of actions performed by us and our users, to maintain support records, to promote sales and increase awareness of VIPB.IO’s Services, and for purposes of service and product improvement, and to prevent malicious fraudulent or unlawful activity. The data is removed upon request, except for data (such as user name) stored in application logs and audit trails, which are deleted according to our standard data management cycle. We retain the personal data we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable legal obligations. Aggregated data sets that do not contain personal data are stored for an indefinite period for the purpose of business analysis. The personal data is erased from or anonymized in our systems upon request of the data subject or the customer they represent, or if the data is detected as irrelevant in our automated or manual system maintenance, or after 3 years following the last contact with the data subject, whichever occurs first.

Contracts, Purchase Orders and Invoicing

For any individual that acts as the contact person for our customer, supplier, partner or other entity that we conduct or wish to conduct business with, we process the following information:
Basic information (such as name, title, company name, work location and contact information)
Business connections
Communications
The individual acting as the contact person in a primary source of information, but the personal data may also be collected from your employees, your colleagues, and our (other) customers, suppliers and partners. The personal data is used to discuss business, pursue business opportunities, send notifications related to our services and otherwise communicate with you, contracting, invoicing and making payments. The processing is based on our legitimate interests to comply with contractual obligations, or the terms of agreements we have (or have had), maintaining relationships, and operating our business. In addition, the invoicing related personal data will be used in accounting and reporting, which processing shall be based on our obligations under the law.

Website and Contact Requests

VIPB.IO process personal data gathered when you use or access their respective websites, including any and all subdomains of the sites (each “Site”, as applicable), respectively.
Each time Site is accessed, our system automatically collects data and relevant information from the computer system of the calling device.
The following data is collected:

Browser type and version used
The user’s operating system
The user’s internet service provider
The IP address of the user
Date and time of access
Web pages from which the user’s system accessed our website
Web pages accessed by the user’s system through our website

This data is stored in the log files of our system. This data is not stored together with other personal data of the user. The temporary storage of the IP address by the system is necessary for the delivery of the website to the computer of the user. For this purpose, the user’s IP address must be kept for the duration of the session. The storage in log files is done to ensure the functionality of the website. The data is also used to optimize the website and to ensure the security of our IT systems. An analysis of this data for marketing purposes does not take place. The legal basis for the temporary storage and other processing described above of data and logfiles is our legitimate interest to maintain functionality and ensure security of our website.
If you subscribe to our newsletter, request materials available from the website, send us a contact request, interact with our chat bot or otherwise contact us, we will likely add you to our list of commercial contacts. Please see the section “Newsletter, Events and Marketing” of this Privacy Policy to learn more about personal data processing in that regard. Please note that our services and resources are designed for business customers only (and should not even be interesting to consumers), and thus we presume that everyone contacting us and interested in our services represent a business, not a private individual. Personal data derived from our websites and contact requests are deleted upon request of the contact, if the data is identified as out of date, or if the contact is no longer deemed a suitable candidate for our services.
If you connect with us using various social media platforms and/or professional networks, please note that Btly does not control or have influence over how those platforms process your personal data. We recommend that you contact those third party platforms directly for information on their processing. 
VIPB.IO may use third-party APIs and software development kits (“SDKs”) to provide certain functions in our Services. We use cookies and similar technologies for the following purposes: Technically necessary; Comfort; Statistics; Marketing. When we use cookies and/ or similar techniques for processing personal data, the types of personal data processed may vary, depending on the categories of cookies or similar techniques. Non-essential cookies are used only with your consent. You have the option of preventing cookies from being
Please see our Cookie Policy to learn how VIPB.IO and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base.

Newsletters, Events and Marketing

If you subscribe to our newsletter or for other materials (such as blogs, newsletters available on our websites), we will process the given contact information to send the newsletter or provide the materials. Such processing is based on your consent and the necessity to fulfill our obligation to provide the subscribed material(s). The contact information is retained and possibly shared as described below.
We use following information to communicate on and promote our services (as compatible with the original purposes, if data is collected in another occasion):

Basic information (such as name, title, company name, work location, contact information)
Basic business information
Business connections (to our former, current and potential customers and other relevant entities)
Expressed interest to our products and services (such as download of specific materials)
Communications
Events
Marketing preferences (such as subscribed newsletter(s))

The information is obtained from you (e.g. in connection with interaction we have with you, the subscription(s) and website forms, event registrations, demo requests or other contact requests and communications (including on third party platforms, such as LinkedIn), or our cooperation partners (for example, our referral partners may disclose us information on potential customers or organizers of events which we sponsor may disclose us information on participants). Subject to your (cookie) consent, this data may be combined with information on online activity data in our website domains. Such data is gathered with cookies, please see our cookie policies for detailed description.
The personal data above is used to generate leads, target marketing activities to the contacts representing potential and current customers (for example to help our sales teams to target their efforts to contacts with potential interest in our services) and other stakeholders (including our suppliers and partners), and to retarget and customize our marketing. Naturally, the data is used to provide product and service updates, announce new materials, invitations to our events, and otherwise market our products and services and provide related information in different channels, such as emails, phone calls, on social platforms and over display. For example, we may retarget relevant contacts by serving new retail content on LinkedIn based on previous engagement with retail content on the VIPB.IO Group websites. In addition, personal data is used, as applicable, for business intelligence, market and customer analysis, reporting and statistical purposes, and to better understand how people interact with our websites and services.
Once we have obtained your consent, the processing is needed to carry out marketing and reach our current and potential customers. You have a right to prohibit use of your contact information in marketing at any time by using the available web-tools (such as the “unsubscribe” button at the end of newsletter) or by sending us a notice (you can find the Contact Information at the very end of this Privacy Policy).
Personal data stored for marketing purposes are deleted upon request of the contact, if the data is identified as out of date, or if the contact is no longer deemed a suitable candidate for our services.

Data Sharing and Joint Processing within VIPB.IO Group

Please note that if you hold a VIPB.IO Account(s) and/or use VIPB.IO Services managed by other VIPB.IO entities, personal data collected by us is combined with personal data collected in connection with such other Services. Sharing and combining the personal data is based on VIPB.IO’s legitimate interests in finding synergies generated from performing, planning, and developing business at the group level, and in promoting sales by cross and up-selling complementary products of group companies. The VIPB.IO group companies have combined their customer support services to provide more effective global customer support. Your inquiries can be answered by both VIPB.IO Europe and VIPB.IO employees and collaborators. You can assert your data subject rights with VIPB.IO as well as with us. The primary responsibility under GDPR for the processing of data lies with the entity which you are contracting or which is communicating with you.
VIPB.IO is according to Art. 26 GDPR. VIPB.IO  have concluded a joint controller agreement in accordance with the GDPR, in which we have made arrangements about our joint responsibilities with regards to the processing of your personal data. To protect your personal data, we have concluded so-called standard contractual clauses (“SCCs”). SCCs are data protection regulations issued by the European Commission, the conclusion of which imposes legal obligations on the data importer and the implementation of which guarantees compliance with European data protection standards.
Personal data may be transferred outside the European Union and the European Economic Area, including, but not limited to, the United States of America as well as other locations and jurisdictions in which we conduct our business or our service providers are located. Such transfers are performed subject to standard data protection clauses adopted by the EU Commission in accordance with the GDPR, which are made available to the data subject upon request.

Business Transfers

We may transfer and/or provide information about our users in connection with an acquisition, sale of company assets, or other situation where user information would be transferred as one of our business assets. You will be notified via email and/or a prominent notice on our website. In such a case, the acquirer of VIPB.IO may continue to use your information as set forth in this policy or as otherwise allowed by law.

Protection of VIPB.IO and Others

VIPB.IO may access, read, preserve, and disclose any information it collects when it has a good faith belief that doing so is reasonably necessary to (i) comply with a law, regulation, or compulsory legal request, including process from a governmental law enforcement or national security agency, (ii) enforce this Privacy Policy or our Terms of Service, including investigation of potential violations hereof, (iii) detect, deter, prevent or otherwise address malicious, fraudulent or unlawful activity, (iv) respond to user support requests, or (v) protect the rights, property or safety of VIPB.IO, its users and the public. This includes exchanging information with other companies and organizations for protection from malicious, fraudulent or unlawful activity.

Data Analysis and Business Insights

Account, subscription and payment related personal data will be shared also within VIPB.IO to be used for our joint purposes. Please note that if you hold a VIPB.IO Account(s) and/or use any VIPB.IO, such personal data is combined with personal data collected in connection with such Accounts and Services. Sharing and combining the personal data is based on VIPB.IO’s legitimate interests in finding synergies generated from performing, planning, and developing business at the group level, and in promoting sales by cross and up-selling complementary products of group companies.
VIPB.IO has joint business intelligence operations, making use of following personal data shared within VIPB.IO:

Account information, subscriptions to the Services, and payment data,
User events, account creation, product usage and other usage data (such as logs, encodes, decodes, and page views) from Sites and Services,
IP address.

The data sources are the companies that are part of the VIPB.IO Group. The joint controllers also use for purposes of business intelligence data obtained through third party ads campaigns platforms such as information on page views, number of users, costs and clicks, but this information is aggregated or otherwise anonymized prior submittal for use of business intelligence and thus do not contain personal data.
The information is used to analyze the use, interest, and engagement in our Site and other Services to generate and extract relevant information for improving Services, planning and developing VIPB.IO’s business, and communicating more efficiently and meaningfully with our current and prospective customers, for example by following means:

We use emails for analyzing an understanding on how many accounts each email or email domain is associated with to determine how many accounts a customer has, which is necessary for purposes of customer management.
We use certain criteria based on account type and use for selecting a group of accounts based on the criteria to tailor our marketing and sales activities, for example to provide them with special promotions or suggest Services or subscriptions which would be more suitable for their use or they may find otherwise interesting.
We create aggregated reports and dashboards on usage of different Services and features, for example, how many accounts were created per day or encodes were created by month, QR codes created, URLs shortened, Link-In-Bio created or changed, customer domain used, by types of accounts, and page views, which are necessary for Service development, reporting and business planning.
We use email, product usage data, and page views for analyzing if specific emails are active, or if they should be deactivated due to long term inactivity.

Insights, reports, mailing lists, and other results of the analysis are created based on the business need, and personal data possibly contained thereto are processed for the purposes of sales, marketing, and product development in accordance with this Privacy Policy.
The legal basis for the processing of data is our legitimate interests in synergies generated from performing, planning, and developing business in group level, and from cross and up-selling complementary products of the VIPB.IO group companies.
The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, to the extent further storage is not permitted or required by law.
When a user deactivates their account (or we do it based on long-term inactivity), the account information is anonymized. Personal data related to payments is anonymized or erased after the retention period for accounting records and the limitation period of the possible out-standing payments (debt), whichever occurs later under the applicable laws, have passed. Subscription data, product usage data and similar data based on actions of the users is anonymized or erased after three (3) years have passed from the year during which the account was deactivated.

Web Tracking and Statistics

We use web tracking solutions to continuously improve the content and our site from a technical, design and editorial point of view and to make it more convenient for you. Based on the statistical findings on browser type and operating system, we can optimize our web design.
By using these methods, we do not obtain any personal data about you, but rather only statistical information about the use of our websites and product. In this way, we learn, for example, which our websites content is particularly popular, at what times our website is used particularly intensively, via which pages our users reach our site, from where the user has dialed into the Internet before visiting the site, and which browsers and operating systems our users generally use when surfing on our websites. We use this information to continuously improve the content and our site from a technical, design and editorial point of view and to make it more convenient for you. The collected data is stored in a so-called tracking session together with an anonymous user ID (unique hash from browser properties and the current time). Additionally the data collection and processing takes place at all times without personal reference. The statistics are used to enable and enhance the functionality and performance of our website and services and to understand user behavior to improve our website, services and customer experience. The tracking pixel data is stored on the users’ device for up to 12 months.

Customer Support and Management

VIPB.IO works together to provide support services to our customers, and to administer and manage the customer relationships by sharing and using the following personal data:
Account information, subscriptions to the Services, billing information, and payment data,
Personal data included to the business information (if corporate customer) and accounting information,
User events, account creation, product usage and other usage data (such as logs, encodes, decodes, and page views) from Services,
Credentials to customer support channel(s) and other tools we may provide,
Communications with the customer,
IP address,
Social media profile information, interactions, contents and other user generated information.
The data sources are the companies part of VIPB.IO. Subject to your consent, we collect information above from your use of our Site and Services by cookies and similar technologies (see our Cookie Policies) to be shared and used across VIPB.IO. The joint controllers also use personal data obtained through following third party Ads campaigns platforms, received as described in this Privacy Policy.
We use the personal data we collect for a variety of administrative and business purposes including:
Respond to inquiries, questions and comments and provide customer and technical support, provide access to certain functionalities of our Services,
Provide centralized support for customers with extended support hours,
Efficient and centralized sales related communication and activities with extended support hours,
Maintain central platform for customer communication,
Align on and more efficiently communicate with our current and prospective customers concerning our Services,
Allow our customers to understand interactions with our Services,
Analyzing customer and visitor’s website usage behavior for better understanding of customers and visitors needs and wishes,
To help detect, deter and prevent malicious, fraudulent or unlawful activity to protect our Services and customers, and malfunction of the Sites and Services,
Manage payments and customer records,
Use common financial planning and managing to align and implement group financial strategies and policies.
We process your data to provide customer support, customer communications, to optimize and improve our service and the user experience, and to process and manage payments, or to the extent the purpose of the contact is to conclude a contract or if you already have an Account or otherwise use our Service because such processing and contact is necessary to conclude the contract or provide the Service. The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, to the extent further storage is not permitted or required by law.
When a user deactivates their account (or we do it based on long-term inactivity), the account information is anonymized. Payment data is anonymized or erased after the retention period for accounting records and the limitation period of the possible out-standing payments (debt), whichever occurs later under the applicable laws, have passed. Subscription data, product usage data and similar data based on actions of the users is anonymized or erased after three (3) years have passed from the account deactivation or last contact.

Marketing

VIPB.IO works together to provide support services to our customers, and to administer and manage the customer relationships by sharing and using the following personal data:

Account information and subscriptions to the Services
Other contact details than connected to a registered account
Personal data included to the business information (if corporate customer)
User events, account creation, product usage and other usage data (such as logs, encodes, decodes, and page views) from Services
Social media profile information, interactions, contents and other user generated information
Messaging content that individuals choose to share (e.g., social media messages, in-app messages, SMS)
Social media and messaging metadata (e.g., number of social media followers, number of posts, number of tweets)
Any content, communications, messages, data, and information sent or received by customer through the Services
Other individual information (e.g., age, gender, employer, profession, geographic location, education information, financial status, interests and preferences) available on social media or public sources

The data sources are the VIPB.IO group companies. The joint controllers also use personal data obtained through following third party Ads campaigns platforms, received as described in this Privacy Policy: Google Analytics & Ads, LinkedIn Ads & Marketing, Facebook Ads and Microsoft Advertising.

We use the personal data we collect for marketing purposes to:

Align on marketing operations and marketing strategies,
Run common marketing campaigns
Serve end users with interest–based advertising, as well as to measure the effectiveness of advertising campaigns
Interact with (potential) customers and business partners to promote VIPB.IO Services

We collect personal data for purposes above through tracking technologies of online marketing partners in connection with our QR Code services as identified in our cookie banner and policy. The legal basis for processing personal data as necessary for marketing is our legitimate interests to promote sales and increase awareness of VIPB.IO Services, and communicate with our interest groups. Where marketing requires consent under applicable mandatory laws, for example if we wish to market via email our Services to a new customer who is a natural person in the EU, the legal basis is the recipient’s consent. If you have given us your consent to share your data with a third-party provider, the legal basis for the data processing is your consent. However, a third-party provider may also form part of our (pre)contractual services, in which case the legal basis for the data processing is that the processing is essential to provide the services. The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, to the extent further storage is not permitted or required by law.

Children’s Privacy

We do not knowingly collect personal data from children. If we learn that we have collected personal data of a child under 13 (or older as required by applicable law), we will take steps to delete such information from our systems as soon as possible. If you believe we might have any personal data from or about a child under 13, please contact us at help@VIPB.IO.

Changes to our Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. If we make material changes in the way we collect or use information, we will provide notice by posting an announcement on the Services or sending you an email, and we will indicate when those changes will become effective. You are agreeing to any changes to the Privacy Policy when you use the Services after those changes become effective.